Privacy Policy

Last updated: 14 September 2026

This policy explains what information JetCloud Drive collects when you use the service, why we collect it and what choices you have.

What we collect

• Account details — your name, email address and a salted hash of your password.
• Your files — the content you upload, along with file names, sizes and modification times needed for syncing.
• Usage data — device type, app version, IP address and timestamps of sign-ins and sync activity.
• Billing details — for paid plans, handled by our payment provider. We never see or store full card numbers.

How we use it

We use this information to provide the service, keep accounts secure, prevent abuse, process payments and respond to support requests. We do not sell personal data, show advertising or scan your files to build advertising profiles.

Where your data lives

Files are stored in the data-centre region you choose when you create your account — currently Frankfurt, Amsterdam or Helsinki. Data is encrypted in transit with TLS and at rest with AES-256.

Sharing

We share data only with service providers who help us run JetCloud Drive (hosting, payments, transactional email), under contracts that limit their use of it, and when the law requires us to. Files you share with a link are available to anyone who has that link until you revoke it or it expires.

Retention

We keep your files for as long as your account is open. Deleted files stay in the trash for 30 days. Sign-in and security logs are kept for up to 90 days. After an account is closed, remaining data is removed from backups within 90 days.

Cookies

We use a small number of strictly necessary cookies to keep you signed in and to protect against cross-site request forgery. We do not use third-party analytics or advertising cookies.

Your rights

You can access, export, correct or delete your data from your account settings at any time. Depending on where you live, you may also have the right to object to or restrict certain processing and to lodge a complaint with your local data protection authority.

Contact

For privacy questions or requests, write to privacy@jetcloud.pro.